Report a Problem

If something doesn't work and the troubleshooting pages don't fix it, send us a report. It reaches us with the details we need to help, so you don't have to type them out, and you get a report ID like AX-7K3Q9M to quote in any later message.

From the appCopy Anchor Link

In the Andronix app, open Report a problem.

You don't need to be signed in. If you are, the report is linked to your account, which helps with purchase and Modded OS questions.

From Termux: andronix reportCopy Anchor Link

If a command fails in Termux, report it from there. The installer's error box ends with a reminder:

Still stuck? run andronix report (it shows everything it sends first)

Run it right after the failure, before other commands, so the report describes the command that failed:

andronix report

What it collectsCopy Anchor Link

• What failed: the command, the distro or Modded edition, the step it stopped at, and the error message. The installer records these whenever a command fails.
• Your phone: the same facts as andronix doctor: Android version, ROM, kernel, CPU type, RAM, free space, whether the phantom process killer is on, your Termux source and version, and the compatibility fixes Andronix applies on this phone.
• The log: the last 400 lines of the failing command's log (or, if nothing failed, the newest install, update or remove log).
• The installer version, and the install ID from the app's command, if you used one.

Before anything leaves your phone, the installer removes download tokens, signed download links, email addresses, passwords, your distro user names, your Android user ID and your home folder path.

Check it, then send itCopy Anchor Link

andronix report prints the whole report, exactly as it will be sent, and asks Send it to Andronix? Nothing is sent unless you answer yes.

When you say yes, it uploads the report as a draft and opens the Andronix app on it. Report a problem opens already filled in, with the installer's details attached:

Add what you were doing and any screenshots, then tap Send report. The app shows your report ID:

The draft waits in the app for 24 hours. After that, run andronix report again.

Without the appCopy Anchor Link

If the Andronix app isn't installed, or Android doesn't open it, andronix report prints the report ID and a link you can open in the app later. It then offers to send the report now, without the app: answer yes and type one line about what happened. It prints Report sent: AX-….

To give that line up front, use --message (up to 300 characters):

andronix report --message "the desktop stays black after install"

Inside a distroCopy Anchor Link

You can also run andronix report in the distro's terminal, for example in the desktop's terminal when an app misbehaves. It adds the distro, the desktop and the desktop session's log instead of the Termux facts.

A distro can't open Android apps, so it prints the report ID instead. Open it from Termux:

andronix report --open AX-XXXXXX

Replace AX-XXXXXX with the ID it printed. --open works for 24 hours, and also for drafts made in Termux.

See it without sendingCopy Anchor Link

andronix report --dry-run

Prints the report, already redacted, and sends nothing.

What happens nextCopy Anchor Link

• If you left an email, we reply there.
• Writing to us at support@andronix.app or on Discord? Put your report ID (for example AX-7K3Q9M) in the message, so we can find the details.

Your dataCopy Anchor Link

• A report holds what you typed, any photos you added, the details shown before you send, and your email if you gave one.
• andronix report removes tokens, signed download links, email addresses, passwords, user names and your home folder path on your phone, before sending. The server removes them again from logs and pasted andronix doctor output.
• We delete a report 90 days after it's closed, and when you delete your account.
• See the Privacy Policy.